Data Protection

Note : The terms used in this page are defined in the terms of use.

YOUR PERSONAL DATA

A personal data corresponds to any information relating directly or undirectly to an identified or identifiable physical person.
While browsing the Site, you can be invited to give personal data concerning you or a third party. This collecting is done when you :

• Create an account (Name, Surname, postal address, email address, telephone number)
• Connect you to the site (Saving of your connection data)
• Carry out an order on the Site (information about the delivery)
• Contact the customer service via the form or via online chat
• Sign up to the newsletter
• Draft an advice about a product and/or note it
• Share a page or an offer through a social network.

Purpose of collection :

The data collected is used to :

• Sign in on the Site
• Send your order (by warning you about the different processing steps of your order)
• Warn you about a potential problem concerning your order
• Issue your invoice
• Allow you to evaluate the ordered product(s)
• Process your post sale requests
• Create promotional offers via newsletters (only if you are registered)

Legal foundations  :

The collecting of the personal data of the Site is carried out on the basis of your consent when you :

• Create an account (Name, First name, postal address, email address, phone number)
• Connect you to the site (Saving of your connection data)
• Contact the client service via the form or by online chat
• Join the newsletter
• Draft an advice about a produit and/or note it
• Share a page or an offer via a social network
• As well as on the contractual basis when you carry out an order.

Note : You can withdraw your consent through a simple request.

The collecting of the personal data of the Site is carried out on the basis of the sales contract when you :

Order products and services

The information necessary for the implementation of the sales contract :

All the information necessary for your order and request processing are marked with an asterisk (*).

The recipients of the data processing :

The collected data are computer processed for the society and can be transmitted to its subcontractors, located in the European Union, who the Society call on for the implementation of the orders and services proposed via the Site.
Our subcontractors :

• Carriers : DPD, La Poste, Chronopost, Dachser, Mondial Relay, UPS, Happy Post
• Financial institution : Crédit Mutuel, BPL, Paypal, Amazon Pay, PayGreen 

Your rights concerning your personal data :

In accordance with the French law « informatique et libertés » of the 6th january 1978, as amended, and with the European Regulation n°2016/679/UE of the 27th april 2016, you have a right of information, access, correction, deletion, limitation, opposition, portability et and making a complaint among the competent supervisory authority.

All these rights are to be expressed to the Society by post to :

EPSYLONE 
11 rue de la faïencerie 
57565 Niderviller 
France

Or by mail indicating your user name and subscription email.

Or via our contact form.

You can also suscribe on the telephone solicitation opposition list "Bloctel" https://conso.bloctel.fr/

The duration for which personal data are kept (data retention) :

By default, the invoice data are saved during 10 days. All your other personal data will automatically be deleted from the Site :

• After a period of one year of inactivity on your client area if you did not carry out an order.
• After a period of 2 years of inactivity on your client area espace client if you carried out an order.
• After a period of 10 years for the publishing of advices on our products
• As soon as you unsuscribe to the newsletter.
• Under the terms of all the remedies during a litigation.

As well, it is your responsability to keep any document necessary for the processing of your post sales requests.

Data transfert outside of the European Union :

The Society may have providers outside of the European Union. In this case, the society makes sure that :

• They are located in a country that ensures a adequate security level or,
• They comply with the typical contractual clauses of the European commission or,
• They uses internal rules of the company (BCR) or,
• They have any other protection measures recognized as sufficient by the European commission.

The security of your personal data :

The Society implements organizational, technical, software and physical measures concerning digital security to protect the personal data against the alterations, destructions and unauthorized access.
All the data that you provide on the site are protected thanks to the protocol TLSv1.2

The breaches of personal data protection :

The Society notifies to the competent supervisory authority (the CNIL) the personal data breaches as soon as practicable and if possible 72 hours at the latest after having taken some knowledge of it unless the breache in question may note cause a risk for the rights and the freedom of the physical persons.

If this breaches may cause a high risk for the rights and the freedom of a physical person, the Society communicates to the concerned person clearly and simply and by any means available to it, the nature of the personal data breache and has at least :

• The description of the nature of the data breache, including personal data breache.
• The name and the details of the data protection officer or another contact from who additional informations can be obtained.
• The description of the likely consequences of the personal data breache.
• The description of the measures taken or the measures that the responsible of the threatment proposes to take in order to resolve the personal data breache, including, if so, the measures to mitigate the negative eventual consequences.

The Society will carry out all useful and necessary investigations to resolve the said breache, and will inform the concerned person.

Litigation or dispute related to your personal data :

In the event of a litigation or a dispute about your personal data processing, you can contact :

• Our Data Protection Officer : d p (o [ a r o b a s e ] e p s y l o n e . f r
• The National Commission on Computer Technology and Freedom (CNIL) : https://www.cnil.fr/fr/vous-souhaitez-contacter-la-cnil

THE DATA PROTECTION OFFICER

For any request related to the personal data protection, you can contact our data protection officer by email : d p o [ a r o b a s e ] e p s y l o n e . f r 
Or by post :

EPSYLONE
The DPO
11 rue de la faïencerie
57565 Niderviller
France

THE COOKIES

A Cookie is a file deposited on your terminal by the Site.
You can allow or forbidden the cookies from the Site at any time from the cookie manager.

The cookies exempted from consent :

It is cookies and/or tracers necessary for the site consulting.
To delete them and/or to have more information on the cookies, we recommand you to consult the internet site of the CNIL (National Commission on Computer Technology and Freedom) : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

The cookies needing the preliminary consent obtaining of the Visitor :

Here is the list of the types of cookies which may be installed on the visitor ‘s terminal if he gives expressly its agreement, or follows its browsing (the Society does not communicate the personal information on the Visitors to the advertising companies, neither to the third party sites who display our advertisings based on the center of interest of the visitors).

• The advertising cookies : Propose advertisements as relevant as possible.
• The API cookies : Charge interactive geolocalization and security scripts.
• The audience measurement cookies : Produce statistics on the visits and visitors.
• The commentary cookies : Comment pages or articles of the Site.
• The social network cookies : Interact with the social network by sharing contents, comments and advices.
• The video cookies : Consult informational video related to our products and services, hosted on third party plateforms.

All these cookies can be allowed or refused by the Client at any time, from the cookies control panel of the Site (also available on the client area).

Lifetime of the cookies:

The maximum lifetime of the cookies of the Site is 13 months.

THE FIGHT AGAINST FRAUD

In the framework of the fight against Internet fraud, information relating to your order paid by Credit Card or Paypal, are subject to an automated treatment of the data, and are transmitted to a service provider for verification. This automated processing of data intended to set the security level of a transaction and fight against credit card fraud.

In any case, the Company has your Credit Card information and/or access to your Paypal account.

In accordance with the law Informatique et Libertés of 6 January 1978 you have, at any time, a right of access, rectification and opposition to all your personal data in writing, by mail and justifying your identity to the service Provider:

Bank CMCIC – Credit Mutuel :
Caisse Fédérale de Crédit Mutuel
Co-operative society in the form of a limited company with capital of 2 084 960 080 €
RCS Strasbourg B 588 505 354
N° of VAT intracommunautaire : FR 62 588 505 354
34 rue du Wacken 67913 Strasbourg Cedex 9
Headquarters : 34, rue du Wacken - 67000 Strasbourg
Phone : 03 88 14 88 14

Paypal bank :
https://www.paypal.com/fr/selfhelp/home

For any further information, we remain at your disposal :

By email via our contact form

By post:
EPSYLONE
11 rue de la faïencerie
57565 Niderviller
France