Our quality charter

Your satisfaction is at the heart of our concerns !

Contact us :

We put at your disposal different means to contact us, as indicated in the footer of the site and/or on the page " Contact Us ".

You can reach us by phone Monday to Friday from 9h to 12h and from 14h00 to 17h00 excluding public holidays, by email, or via the contact form of our site.

Your contact by phone :

Our advisors are all in Metropolitan France, and are trained to handle your requests.

The calls are made on a local number and not premium rate.

The maximum time before to be put in touch with one of our advisers does not exceed 90 seconds, except in the case of periods to be unusual. If this is the case, you will have the possibility to leave your contact details to contact you to remind, a free time slot of your choice (minimum Interval one hour) during our opening hours.

Your contact by e-mail :

The emails are processed during business days. Depending on the nature of your request, an advisor can call you or respond by email. The maximum time of processing emails are from 5 working days.

Our transparency in tariff :

We are committed to present our offerings of the most understandable as possible. Thus, each product contains at least one image of the product as well as its main characteristics.

The price of the product is displayed clearly. A button allowing you to know the cost of transportation of the product you are viewing is also available on the product page.

A simulation tool of the shipping costs (in case of purchase of several products) is available in the "shopping Cart" before registering on the website.

Your client area :

You have a customer space, identifying your actions : order number, customer service contact, invoice, certificate, if any.

This space is governed by the freedom of information act, you can request the modification or deletion at any time.