Terms of sale

Last modified Date : may 24, 2018

CLAUSE 1 – Application fields and Modification of the general conditions of sales

These general conditions of sales apply to all the orders carried out on the Site.
The Society reserves the right to adapt or modify at any time these general conditions of sales. If changed, it will be applied to each order the conditions prevailing at the date of the order, attached in a PDF file at Client order confirmation.

CLAUSE 2 – Product availability

Our offers are available as long as they are visible on the site during the current year, according to the stock quantity left.
If subsequently to your order, a product or a service would become totaly or partialy unavailable, the Society will inform you by email and/or by telephone concerning this unavailability, and will enable you to have a similar product at a similar price, or will reimburse you.
You can order an article which is not available anymore, as the replenishment lead times are indicated on the product file. In case the replenishment exceeds 29 days from the order confirmation, we are committed to offering a similar product at a similar price, or to reimburse you.
If you choose to be reimbursed, the reimbursment will be done via the payment method selected when ordering in a maximum period of 14 days from the date of the request.

CLAUSE 3 – Order confirmation

To order, the Client follows the different order steps which appear on the Site:
Select the chosen article or several articles by clicking " Add to Cart "
Log in via the " Contact details " section (and for the first time, create an account)
Choose the method and the delivery conditions via the " Delivery " section.
To go forward to the next step, you must confirm that you are aware of the delivery times by ticking the appropriate box.
Your order summary appears on the screen. Before you confirm your order, you have to check the items of the order, included the total price, and when necessary, identify and modify the mistakes, and then confirm that you have read the general conditions of sales and that you fully accept them by ticking the appropriate box. You are informed about your right of withdrawal, then you have to confirm your order by ticking « I confirm my order and I recognize that this latest needs an obligation to payment ». We draw your attention on the fact that this order commits you and constitutes an irrevocable acceptance and without reserve of your order with payment obligation.
THen, you have to select the payment methods via the " Payment " section.
We send you an order reception confirmation email as soon as we receive your order

CLAUSE 4 – Price

The prices are in Euros with all taxes included and eco contribution included (see the amount of the eco contribution in the product description).
Shipping costs defined in the clause 6. are added to each order. A shipping costs calculator is proposed in the "Cart" before you sign in on the Site.
Specific cases :

  • Sales : Some products can be on sale during the legal periods. The sales price of the product will appear in the product file located under the original price with a line through it.
  • Special offers : Some products can be on promotion during a given period. The promotional price will thus be indicated in the product file located under the old price with a line through it. The promotion period is indicated under the price.

The discounts : Different types of discounts can be available and conditioned to a specific action. If the discount arises from the specific action should be interrupted by the Client, the Society could cancel its various services obligations as long as the amount of the discount is not remunerated to the society.

CLAUSE 5 – Payment methods and Securing

Several payment methods are proposed in order to allow you to complete your order with the payment methods which is best for you. All the payment methods by credit card are secured.

5.1 – Payment by Credit Card

The payment is carried out by credit card on the secured server of the CIC/Crédit Mutuel bank. This involves that no bank information about you does not pass through the Site. The order will thus be saved and confirmed from the acceptance of the payment by the bank.

5.2 - Payment by Paypal :

The payment is carried out via the Paypal interface. It is not necessary to have a Paypal account if you pay by Credit Card, MasterCard, Visa, American Express, Aurore card, Cofinoga card.

5.3 - Payment by Bank Transfert :

You receive an email containing the bank information of the Society, that you can use if you access to you online accounts, or transfert hem to your bank advisor who will do the bank transfer for you.

CLAUSE 6 – Deliveries

6.1 – The Delivery :

The Society delivers its products in all the countries listed on the Site.
The products are delivered at the client’s address when placing his order.
It is imperative to check your address before you confirm your order. In the case the indicated delivery address would not be correct or incomplete, the Society shall have the right to claim the payment of new delivery fees.

6.2 – Order Status :

You will receive an email indicating the departure of your package from our Site. Some carrier can also send you an email indicating you the number of delivery tracking and eventually a delivery provisional date.
WARNING : as a consequence of anti-spam policy of some internet access provider, it can be possible that these email arrive in your "spam".
You can at any time view the delivery progress via your Client area.

6.3 – The shipping costs :

The Society reserves the right to change the shipping costs at any time according to the price changes of its carriers but undertakes to apply the current prices which would have been indicated to you when ordering.
The shippings costs of the viewed product are available in the file of the said product and presented by the carrier. A global estimate of the shipping costs in case of purchase of several products is available in the Cart, before registration on the Site.

Shipping costs can be estimated before creating a customer account by adding products to the cart.

6.4a – The usual reserves related to transportation (only for individuals) :

We advice the Client to check the package content and if he notices anomalies (defective packing or open, missing product, damaged product, etc.), express reserves, by giving the more details possible on the detected anomalies, on the delivery bill before its signature.
He can then refuse the package against acknowledgment of a « statement of anomaly or of spoliation » by the carrier. The Client informs the Society of any incident (reserves, refusal of the package) by telephone or by mail as soon as possible. This procedure is independant of these relative to the legal warranty of conformity mentioned in the articles L217-3 to L217-14 of the Consumer code and those of the defects of the sold product under the conditions provided in articles 1641 to 1648 and 2232 of the civil Code.

6.4b – The usual reserves related to transportation (only for professionals) :

We advice the Client to check the package content and if he notices anomalies (defective packing or open, missing product, damaged product, etc.), express reserves, by giving the more details possible on the detected anomalies, on the delivery bill before its signature.

The Client informs the Society of any incident (reserves, refusal of the package) by telephone or by mail as soon as possible. This procedure is independant of these relative to the legal warranty of conformity mentioned in the articles L217-3 to L217-14 of the Consumer code and those of the defects of the sold product under the conditions provided in articles 1641 to 1648 and 2232 of the civil Code.

CLAUSE 7 – Delivery times

The delivery times of the viewed product are indicated in the file of this later and take into account your order preparation time.
When choosing a carrier, we remind you the delivery times of your articles for each carrier.
Note : once the order is confirmed, a delivery date precising the delivery day will be available on your Client account online as well as in the order confirmation email.

CLAUSE 8 – Invoicing

An invoice taking into account the legal information will be available in your Client area.

ARTICLE 9 - Right of withdrawal

In accordance with the article L121‐21 of the french Consumer code, the consumer has fourteen days to exercice his right of withdrawal which begins at order reception. Once this period has expired, he does not have this right of withdrawal anymore.
The exercice of the right of withdrawal ends the obligation of the parties to execute the contract.
In order to simplify your right of withdrawal, we have set up different means allowing you to exercice it :

  • A downloadable PDF form that you can fill, save and send us by email or by post (click here to download);
    If you do not have Adobe Reader, you can download it free by
    clicking here
  • A  web form directly available in your "client area" with the main prefilled fields ;
  • A PDF withdrawal form included in the order confirmation email.

If you have any problem to fill these documents, the consumer can contact our client service by telephone or by email.

The consumer can also mean its right of withdrawal on free paper, or any other computer document that can be viewed freely, with the fields of one of the 3 forms mentioned above.

We remind you that the burden of proof of the right of withdrawal exercice affects the consumer. There is therefore interest for the consumer to conserve a proof of the sending by sending us a registered letter with return receipt request for example.

In accordance with the article L121‐21-3 and as followed in the Consumer code, the consumer must send us at his on expenses the product(s) within 14 days from its notification of withdrawal.

You can return us the products by carrier of your choice to : EPSYLONE 11 rue de la faïencerie 57565 Niderviller - France.

It is imperative to return fully the product(s), with all the documentations and accessories, perfectly functional(s).

The reimbursment of the returned product(s) with all the documentations and accessories, perfectly functional(s), is done within the 14 days from your notification of withdrawal. This reimbursment includes the shipping costs paid for the delivery of the product(s) on the basis of the transport mode the less expensive.

evertheless, the reimbursment can be postponed until the asset recovery or proof of shippment of these latter.

The reimbursment will be carry out by the same mean of payment than the one used when ordering.

Be careful, these rules apply only to the professionals who fullfill the following conditions :

  • The contract must be concluded off-premises.
  • The object of the contract must not enter in the main activity fields of the professional.
  • The number of employees by the professional must be below or equal to five.

CLAUSE 10 – The guarantees

In order to benefit from the product gaurantee, it is imperative to keep the product purchase invoice (you can find it on your client area online) or to keep the order confirmation email or, if you do not have these documents anymore to contact us by indicating your full contact details.
The garantees shall apply having regard to the conditions of use indicated in the manual or in the technical file of the product.

10.1 – Conformity guarantee :

In accordance with articles L217-3 to L217-14 of the Consumer code, the consumer benefits from a legal guarantee against the lacks of conformity of the products bought on the site during 2 years from the date of delivery.

« The seller is required to deliver a product that complies with the description given in the contract.
He is also responsible for any lack of conformity resulting from assembly or installation instructions when such conformity was covered by the contract or was performed under its responsibility. » (article L.217-4 of the Consumer code).

According to article L.217-5 of the Consumer code, « The good is conformed with the contract :

1° If he fits for the purpose usually of a similar property, and were applicable :
- Match the description given by the seller and possess the qualities that has presented to the buyer as a sample or model ;
- the features that a buyer might reasonably excpect given the public statements made by the selle, the producer or his representative particularly in advertising or labeling ;

2° Or have the qualities defined by common agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. ».

The consumer has the right to demand the conformity of the good with the contract. He shall not, however dispute its conformity on the ground of a defect known to him or whose existence he could not deny at the time he acquired the product.

Any lack of conformity, which becomes apparent within 2 years shall be presumed to have existed at any time, unless the contrary is proved.

In case of lack of conformity, the consumer chooses between the repair and replacement of the good. However, the Society may not proceed according to the choice of the client if this choice involves in a manifestly disproportionate cost in regard to the otherwise, considering the value of the good or the defect importance. The society proceeds, unless this is impossible, according to the modality non choosen by the consumer.

If the repairing and the replacement are impossible, the consumer can return the good and the price can be refund or keep the good and a part of the price is restituted.

The same facility is given to him :
- If the solution requested, proposed ou agreed (reparing or replacment) cannot be implemented within a month following the buyer’s complaint.
- Or if this solution cannot be it without considerable inconvenie for the consumer according to the nature of the good and the use he wants to look for.

Nevetheless, the cancellation of the sale cannot be pronouced if the defect of conformity is minor.

Article L.217-12 : «Action resulting from defects in conformity lapses after two years from the date of delivery of the article.

Thank you to remind us your order number or full contact details.

All the costs related to the non-conformity of the product are at our cost.

10.2 – The manufacturer warranty :

Some products are guaranteed by the manufacturer according to the conditions transmitted during ordering, however without prejudice of the legal guarantee of conformity and of the legal guarantee of the latent defects.

10.3 – Guarantee of the latent defects

Under articles 1641 to 1648 and 2232 of the civil code, the buyer receives also the legal guarantee of the latent defects.

A seller is bound to the guarantee on account of the latent defects of the sold thing which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would have only given a lesser price than it, had he known of them (article 1641 of the Civil code).

The action resulting from redhibitory must be brought by the buyer within a period of deux years following the discovery of the vice (article 1648, 1st subparagraph of the Civil code).

In case of latent defects, the buyer has the choice either to return the good and the price is restituted or to keep the good and the part of the price is restituted.

ARTICLE 11 – Responsibility and litigation

11.1 - Prevention :

The Society supports prevention. By no means, the products of the Site replaces safe acts or actions of everyday life. The Society is not responsible for the installations carried out by the Client. The Society cannot be responsible for any accident occured despite the use of its products.

11.2 – The equipments :

The client, having considered the products and their technical features marketed by the Site, under its sole responsability and according to its needs that he has previously determined before any ordering, has opted for the product(s) being the object of the order.
We provide our customer to help him in his choice : a support service by email and/or by telephone defined in article 12. It is the responsibility of the Client to be supported by an advisor if he thinks that he is not competent enough.
The Client is expressly informed that the Society is not the producer of the products presented on the Site, according to articles 1386-1 and following th civil code related to the responsibility of the defective products. Thus, in the event of a damage or injury to a person or an object caused by a product defect, the Customer may seek redress from the legally responsible manufacturer only, on the basis of the information featured on the said product’s packaging.

The transfert to the manufacturer and the resending of the repaired product to the consumer will be taken into account by the Society as regards the guarantees in the article 10.

11.3a – Applicable rights and Litigation (only for individuals) :

Any litigation relating to the interpretation and execution of these general conditions of sale is subjected to the French law. The general conditions of sale are written in French. In case of translation into another language, only the French version is legally valid.
In the event of difficulties in the formation, interpretation, execution or resiliation of the present contrat, the buyer can, before any legal, find an amicable solution, especially with the help of a consumer association, or of a professional organization of the sector, or of any committee of his choice. Furthermore, we invit you to contact our Society in order to find an amicable solution. If there is no extrajudicial solution, the litigation (or dispute) shall be brought before the courts responsible under the conditions of ordinary law.

11.3b - Applicable and Litigation (only for professionals) :

Any litigation or dispute between the parties concerning the present conditions will be the sole resposibility of the trade court of Sarreguemines, even in the event of action taken to implement gaurantees or multiple defendants.

CLAUSE 12 – Our contact details

EPSYLONE Society is a limited liability company (LLC) with a capital of 42 000 Euros and is registered in the Metz Trade and Companies Register under number 50338046100015, which European VAT number is the FR96503380461.